Support

We're here to help you on your journey.

Need immediate help? Email us at support@withjess.ai and we'll respond within 24 hours.

Contact Support

Have a question, issue, or feedback? We'd love to hear from you.

Email Support

Frequently Asked Questions

How do I reset my password?

Jess uses magic link authentication - no password needed. Just enter your email and we'll send you a secure sign-in link.

How do I cancel my subscription?

You can manage your subscription through your device's App Store settings. Go to Settings > Your Name > Subscriptions on iOS.

Is my data private?

Yes. Your conversations are encrypted and never sold to third parties. See our Privacy Policy for details.

How do I delete my account?

Open the app, tap the menu icon, go to Settings, scroll to the Account section, and tap "Delete Account." Your data will be permanently deleted immediately.

The app isn't working properly

Try closing and reopening the app. If issues persist, please email us at support@withjess.ai with details about what's happening.

How do I restore my subscription on a new device?

Sign in with the same email you used originally. Your subscription is linked to your account and will be restored automatically.

Other Resources

Contact Information

A note from the team: Jess was built by someone who's been where you are. We care about this app because we care about people. Your feedback helps us make Jess better for everyone.